Tradition Casino Privacy Policy
This Privacy Policy explains how Tradition Casino collects, uses, stores, and shares personal information when you visit our website, create an account, play our games, or interact with our customer support. It is written for players in Australia and should be read alongside any on-screen notices presented at the point we collect information.
We aim to use personal information in a way that is proportionate, transparent, and focused on providing a secure and reliable gaming experience. If anything in this Privacy Policy is unclear, please review the relevant section below and contact us using the details provided at the end.
Information We Collect
Tradition Casino collects information that you provide directly, information generated through your use of our services, and information we may receive from third parties where permitted and appropriate.
Information you provide
- Account details, such as name, date of birth, username, and password.
- Contact details, such as email address, phone number, and residential address.
- Payment and transaction details necessary to process deposits and withdrawals (we do not intentionally request unnecessary payment data).
- Verification information you submit to confirm identity and protect your account, which may include government-issued identification and proof of address.
- Communications, including messages to customer support and any feedback you provide.
Information collected automatically
- Device and connection information, such as IP address, browser type, device identifiers, operating system, and approximate location derived from IP.
- Usage data, such as pages visited, navigation patterns, referring URLs, session duration, and interactions with site features.
- Gameplay and account activity, such as login timestamps, responsible gambling settings you choose, bonus participation, and game history.
Information from third parties
Where appropriate, Tradition Casino may receive information from payment service providers, identity verification providers, fraud prevention services, and analytics providers. This information is used to support account security, payment processing, and service reliability. We only seek information that is relevant to the purpose for which it is obtained.
How We Use Information
Tradition Casino uses personal information to operate the website, deliver casino services, maintain security, and improve player experience. Typical purposes include the following:
- Creating and administering your account, including authentication and account recovery.
- Processing deposits, withdrawals, refunds where applicable, and recording transactions.
- Verifying identity and conducting checks designed to protect players, prevent fraud, and meet operational requirements.
- Providing customer support, handling requests, and responding to complaints.
- Monitoring and protecting platform integrity, including detecting suspicious activity, preventing abuse, and investigating potential breaches.
- Improving and maintaining website performance, troubleshooting, testing, and quality assurance.
- Personalising certain features, such as language preferences and display settings.
- Sending service messages, such as updates to terms, security notifications, or important account information.
- Sending marketing communications where you have indicated you want to receive them, and providing opt-out options.
Where we rely on your preferences (for example, certain marketing choices or cookie settings), you can change those preferences at any time through available controls.
Cookies and Similar Technologies
Tradition Casino uses cookies and similar technologies to keep the website working, remember user preferences, understand how the site is used, and support security. Cookies are small text files stored on your device. Similar technologies may include local storage, pixels, or SDKs, depending on the device and context.
Some cookies are essential for core functions (such as login and account security). Others help us measure performance or deliver content that may be more relevant. You can typically manage cookies through your browser settings, and in some cases through on-site preference tools.
Data Sharing
Tradition Casino does not sell personal information in the ordinary sense of selling data to unrelated third parties for their independent use. We share information only when it is necessary to operate the service, comply with legitimate requests, protect our rights, or with your direction.
Who we may share information with
- Payment processors and banking partners to facilitate deposits, withdrawals, chargebacks, and related reconciliation.
- Identity verification and fraud prevention providers to protect players and the platform from misuse.
- Technology and hosting providers that support website delivery, storage, analytics, communications, and customer service tooling.
- Professional advisers (such as legal, audit, or security consultants) where needed for legitimate business purposes.
- Authorities or regulators where we are required or permitted to do so, for example in response to lawful requests or to prevent unlawful activity.
Business changes
If Tradition Casino undergoes a corporate change such as a merger, acquisition, reorganisation, or asset sale, personal information may be transferred as part of that process. If this occurs, we will take reasonable steps to ensure information remains protected and is used in a manner consistent with this Privacy Policy.
Data Security
Tradition Casino implements technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures may include access controls, encryption in transit where appropriate, monitoring, logging, and staff training.
No online service can guarantee absolute security. You can help protect your account by choosing a strong password, keeping login details confidential, using up-to-date devices and browsers, and contacting support promptly if you suspect unauthorised access.
Data Retention
Tradition Casino keeps personal information only for as long as necessary to provide the service and for legitimate operational needs. Retention periods may vary depending on the type of information, the purpose for which it was collected, and whether we need to retain it to resolve disputes, enforce our agreements, or satisfy compliance and record-keeping expectations.
When information is no longer required, we take steps to delete it or de-identify it in a manner designed to reduce the risk of re-identification, where appropriate and practicable.
Your Rights
You may have rights in relation to your personal information depending on your circumstances and the way our services are used. Tradition Casino supports reasonable requests that allow you to understand and manage your information.
- Access: request a copy of personal information we hold about you.
- Correction: request that inaccurate or outdated information be corrected.
- Deletion: request deletion of certain information, noting that we may need to retain some records for security, dispute resolution, or operational reasons.
- Objection or restriction: request that certain processing be limited in appropriate situations.
- Marketing preferences: opt out of marketing messages using the unsubscribe option provided in communications or account settings where available.
To help protect privacy and prevent fraud, we may need to verify your identity before fulfilling a request. If we cannot fulfil a request fully, we will explain the reason in a clear and practical way.
Third-Party Services
The Tradition Casino website may include services operated by third parties, such as payment processing interfaces, identity verification tools, analytics, or embedded content. These third parties may collect information directly from you or via the technologies they provide, in accordance with their own privacy practices.
Where our website includes links to external websites, those websites are not controlled by Tradition Casino. We encourage you to review the privacy information of any third-party site you choose to visit.
International Transfers (General Only)
Tradition Casino may use service providers that operate in different countries or store data across multiple locations. As a result, personal information may be processed outside Australia. Where cross-border processing occurs, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and is accessed only for the purposes described in this Privacy Policy.
International transfers may occur, for example, where a cloud hosting provider, security vendor, or customer service tool is located overseas. We aim to limit access to what is required for the service to function and for security and support needs.
Policy Updates
Tradition Casino may update this Privacy Policy from time to time to reflect changes in our services, security practices, or operational requirements. When we make changes, we will update the content on this page and adjust the effective presentation of the policy through the website. If the changes are significant, we may provide additional notice through the site or via account communications.
Your continued use of the website after an update means you accept the revised Privacy Policy, to the extent permitted by applicable principles and the nature of the change.
Contact Information
If you have questions about this Privacy Policy, your personal information, or how Tradition Casino handles privacy-related requests, please contact our support team at [email protected].
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